What people are telling us
Aggregated, anonymous trends from the Healthcare Experience Survey — helping communities see patterns, barriers, and opportunities for better care.
Key insights we have observed
375
Stories Shared
We have received 375 survey responses from people across the globe.
13%
Seek Attention Often
13% of the people who have taken the survey have sought attention often.
93%
Rate Experience Poorly
93% of the people who have taken the survey have rated their experience poorly.
Overall Healthcare Rating
- 1.9/5
Trends we have observed
By cross-referencing survey responses, we've identified key trends affecting healthcare access and satisfaction.
The most reported challenge is lack of staff/resources, selected by 41% of respondents who shared challenges.
54% travel 30+ minutes for care, while 53% say transportation makes access difficult.
78% waited 30 minutes or longer before being seen by a doctor.
Among those who felt rarely listened to, many also report lower overall satisfaction — highlighting how respect shapes care experiences.
Geographical distribution of the responses received
Where survey participants are located around the world.
Top countries
Based on 375 responses
Getting to care
How often people visit, where they go, and what stands in the way.
How often people seek care
Based on 375 responses
Most visited facilities
Based on 375 responses
Distance traveled for care
Based on 375 responses
Transportation as a barrier
Based on 375 responses
How care feels
Ratings, wait times, respect, safety, and ease of getting help.
Overall healthcare experience
Based on 375 responses
Top reported challenges
Based on 375 responses
Wait time before being seen
Based on 375 responses
Feeling listened to and respected
Based on 375 responses
Ease of getting needed care
Based on 375 responses
Feeling safe and comfortable
Based on 374 responses
Facility cleanliness
Based on 375 responses
Accessibility challenges noticed
Based on 375 responses
What people are saying
Hear from people across the globe about their experiences with healthcare organizations
“Public hospitals here are technically covered by insurance, but in practice a lot of people still end up paying informally for supplies or better attention. Proper funding so hospitals aren't relying on that informal system would make care fairer for everyone, not just those who can afford to pay extra.”
Elira Hoxha
Albania
“A good number of doctors here have moved to Germany or Slovenia for better pay, so clinics outside the capital especially feel the gap. It shows in how long appointments take to get. Better incentives to keep young doctors here would help more than almost anything else.”
Marija Stojanovska
North Macedonia
“Healthcare here is free, which I really appreciate, but a lot of specialist treatment still means referral to Thimphu or even abroad, since our smaller hospitals just don't have the specialists on staff. Building up specialist capacity outside the capital would save families a lot of travel during an already stressful time.”
Tshering Wangmo
Bhutan
“Provincial hospitals outside the bigger cities are often short on both equipment and specialists, so serious cases usually mean a trip to Vientiane. Investing in regional facilities so people don't automatically need to travel that far would genuinely change outcomes for a lot of families.”
Bounmy Vongsa
Laos
“Public healthcare here is free which is genuinely a relief, but it also means public hospitals get very crowded, so a lot of people who can afford it go private for anything beyond the basics. Dental in particular tends to push people toward paying out of pocket. More capacity in the public system would ease that pressure a bit.”
Priyanka Ramgoolam
Mauritius
“Namibia is huge and sparsely populated, so a lot of specialist care basically means traveling to Windhoek regardless of where you actually live. More regular visiting specialist rotations to regional hospitals would save a lot of families the cost and time of that trip.”
Ndapewa Shikongo
Namibia
“Medicine stock-outs are a recurring problem at our district hospital, so it's common to be sent to buy something yourself after already being diagnosed. Steadier funding for essential drug supply would remove one of the biggest daily frustrations for patients here.”
Chikondi Phiri
Malawi
“Rural clinics near me are often staffed by just one or two people covering a huge area, so anything beyond very basic treatment means a long trip elsewhere. Training and posting more health workers to these smaller facilities would be the single biggest improvement.”
Voahangy Rakoto
Madagascar
“Most of what I pay for healthcare comes straight out of my own pocket, since there isn't really a safety net for ordinary workers like me. A wider insurance scheme that actually reaches people outside formal jobs would change a lot for families who currently just absorb the cost.”
Brice Ngoumou
Cameroon
“Mutuelle de Santé covers most of us and it's a good system overall, but there are recent changes to how much different income groups pay, and I know some rural families are still finding even the smaller contributions tight some months. Keeping the lowest tier genuinely free in practice, not just on paper, matters a lot.”
Chantal Uwase
Rwanda
“Where I live, the closest well-equipped hospital is quite far, and unrest in parts of the country has made supply routes even less reliable than before. Health posts closer to communities, properly stocked, would take a lot of pressure off families who currently have to travel so far for basic treatment.”
Josephine Kalonji
Democratic Republic of the Congo
“Doctors here have been striking on and off for a while now over pay and working conditions, and honestly, I don't blame them after seeing the state of some wards myself. There was a power outage during a heatwave last summer that affected patients on ventilators in nearby hospitals. Fixing pay and basic infrastructure isn't optional at this point, it's urgent.”
Salma Trabelsi
Tunisia
“Urgent care centers are clean and well equipped, but on busy days the wait stretches far beyond the posted estimate. Dental appointments through the public system also book out weeks ahead. More staff during peak hours and better dental capacity would fix most of my frustrations.”
Sara Al Otaibi
Saudi Arabia
“The doctors here are genuinely good and take real time with you, that part I can't fault. The problem is supplies, clinics often don't have the medicine or dental materials needed, so you end up searching around yourself afterwards. Fixing supply would solve most of it, the expertise is already here.”
Yailin Pérez
Cuba
“Emergency departments here are the default for a lot of people because getting a specialist appointment otherwise takes so long, so the ER ends up absorbing cases it shouldn't. Better access to regular appointments would ease that, and hospitals genuinely need more staff and supplies.”
Ioana Popescu
Romania
“Adult dental isn't in the basic health basket at all, so you either buy supplementary insurance or pay out of pocket. Around 80% of Israelis end up buying a supplement partly for this reason. Including basic adult dental in the standard basket would stop it being a separate expense people have to plan around.”
Noa Ben David
Israel
“Our region has lost so many medical facilities to the strikes, nearly 2,700 sites damaged or destroyed nationally, and Kharkiv is among the worst hit. Ambulances have been targeted too, so even getting to a hospital carries risk. Rebuilding facilities and protecting medical transport has to be the priority here.”
Olena Kovalenko
Ukraine
“GP visits still cost around fifty dollars even with subsidies, and that adds up if you need to go more than a couple of times a year. Booking's also gotten harder, with some practices closing their books to new patients entirely. Lower fees and more GPs taking patients would help a lot.”
Hannah Wilson
New Zealand
“Rural dispensaries near me are often staffed by just one clinical officer, so anything beyond basic care means traveling much further. Most skilled health workers end up in the big cities. More investment in staffing rural facilities, not just building new hospitals, would make a real difference.”
Grace Mushi
Tanzania
“The country is short tens of thousands of doctors, and around 700 leave every year for better conditions abroad. Public hospitals are visibly under resourced, and after what happened in Agadir last year, a lot of us lost confidence in the system. Retaining doctors here needs to be the priority, not just building new facilities.”
Yasmine El Amrani
Morocco
“Over 2.5 million people are on waiting lists through Fonasa right now, and surgical waits have hit record levels. What frustrates me most is not knowing where you actually stand, there's no clear information about your position or how long it'll realistically take. Better transparency alone would ease a lot of the anxiety.”
Francisca Muñoz
Chile
“Public hospitals here always feel short staffed, and a routine appointment can take weeks to book, so people often go straight to the emergency room instead just to be seen faster. That ends up making the emergency area even more crowded than it should be.”
Rosa Vargas
Peru
“Proper hospitals are mostly in the bigger towns, so anyone from the surrounding villages travels a long way for basic treatment, and the roads aren't always in good shape either. More health posts closer to smaller communities would take a lot of pressure off families with no nearby option.”
Sunita Thapa
Nepal
“Medicine shortages are still an issue here, the pharmaceutical industry actually warned again this year about supply problems. When I went in for treatment, one of my prescribed medicines wasn't available at the hospital pharmacy, so I had to buy it privately at a much higher price. Fixing the import and supply pipeline properly would take a lot of pressure off patients.”
Nimal Perera
Sri Lanka
“Public hospitals here are only staffed at around 72 percent of what they actually need, and it's much worse in some provinces than others. I've heard some areas have one doctor for every 5,000 people. Filling those gaps, especially outside Bangkok, would make care a lot more consistent.”
Somchai Suwan
Thailand
“Government hospitals are affordable, which I appreciate, but the queue system doesn't always feel fair, I've seen posts online of people waiting hours only to be skipped by a later number. More transparency in how the queue actually works would reduce a lot of frustration.”
Nurul Aina
Malaysia
“I've read that thousands of specialists have quit public hospitals over the past decade because of the workload and low pay, and it shows in how rushed every visit feels. Better pay and support for doctors who stay would help the whole system, not just them.”
Elif Yılmaz
Turkey
“There's technically a guarantee that you should see a specialist within 90 days, but it's rarely actually met, and for some assessments the wait can stretch past a year. I'd like to see that guarantee actually enforced instead of just existing as a target.”
Elin Andersson
Sweden
“So many practices here have a patiëntenstop, not accepting new patients, and even for existing patients getting a same-day slot has gotten much harder. I've read close to 200,000 people don't have a GP at all right now. More support to keep practices staffed would ease a lot of this.”
Bram de Vries
Netherlands
“The average wait for a specialist through NFZ is over four months now, and for some fields like orthopedics it's closer to nine. Most people I know end up paying for a private appointment just to avoid that. It would help if public wait times were actually enforced with limits, rather than staying open ended.”
Anna Kowalska
Poland
“I waited months for a specialist visit through the public system, and I've since read that over half of Italians say the same thing, treatment access and wait times as the top complaint. Some people even take out loans to go private instead. Faster public wait times would mean fewer families having to borrow money just to see a doctor sooner.”
Elisa Conti
Italy
“Distance is the real problem here, a lot of rural women especially just don't have anywhere nearby to go. On top of that, medicine shortages mean people end up relying on connections or informal sources just to find what they need. Keeping supply chains steady and building more health posts closer to villages would change a lot.”
Hiwot Alemu
Ethiopia
“My EPS has been having financial problems, apparently a lot of them are in debt to hospitals and suppliers right now, so getting things authorized takes forever compared to before. It shouldn't matter which EPS you're stuck with for whether your treatment actually moves forward on time.”
Daniela Gómez
Colombia
“My obra social is decent, but I know people whose union plans barely function, it really depends who you're with. Prepaga prices have also jumped a lot this year, something like 30%, which is pushing that option further out of reach for a lot of families. More consistency across obras sociales would help people not feel like it's a lottery.”
Diego Ibáñez
Argentina
“Most healthcare spending here ends up out of pocket, over half apparently, so cost is a real barrier even at public hospitals. There also aren't enough doctors relative to the population, well below what the WHO recommends. If more of the cost was actually covered, people wouldn't delay care the way many do.”
Mostafa Aly
Egypt
“Public hospitals here run way over their designed capacity, I've heard some operate at double what they're built for. I ended up sharing a room with several other patients during a stay, which wasn't great for anyone's comfort or recovery. Building up smaller clinics so people don't automatically go to the big hospitals would help spread things out.”
Pham Thi Hoa
Vietnam
“Our upazila hospital rarely has all its doctor posts filled, so appointments get rushed and staff seem stretched thin. I've read the nursing shortage is even worse than the doctor one. Filling these posts properly, especially outside Dhaka, would ease a lot of pressure on both patients and staff.”
Rafiq Islam
Bangladesh
“Government hospitals haven't added beds in years even though way more patients come in now, so wards are constantly full. I also heard some hospitals are struggling to keep free medicine stocked because of funding delays. Fixing the funding pipeline so hospitals aren't scrambling would make a real difference.”
Fatima Sheikh
Pakistan
“ERs here are still feeling the effects of the trainee doctor shortage from a couple years back, some departments never fully staffed back up. I went in for something that felt urgent and ended up waiting a long time because there just weren't enough doctors on shift. Rebuilding that staffing properly needs to actually finish, not just be announced.”
Min-seo Jung
South Korea
“Big hospitals here are always packed, apparently we have way fewer doctors per hospital bed than places like the US or UK, so even basic visits mean a long wait. More staff, or pushing simpler cases to smaller clinics, would ease a lot of the crowding at the bigger places.”
Daiki Tanaka
Japan
“About 6 million people here don't have a médecin traitant on file, and I nearly became one of them when my old GP retired with no one to take over the practice. It took me months to find a new one taking patients. More support to keep small practices staffed, especially outside big cities, would really help.”
Claire Lefèvre
France
“Statutory patients like me wait around six weeks on average for a specialist now, longer than it used to be a few years back. There's an urgency code you can get from your GP that's supposed to guarantee a slot within four weeks, but not everyone knows to ask for it. Making that more automatic would help a lot of people.”
Jonas Schmidt
Germany
“IMSS says medicine supply is almost fully covered now, but I was still told to buy something myself at a private pharmacy last time. Specialist appointments also take forever, over two months is normal. Fixing the actual delivery to individual clinics, not just the national numbers, would help people like me.”
Valeria Hernández
Mexico
“The SUS is free which I'm grateful for, but public hospitals just don't have enough beds for how many people show up. I actually read that a lot of the time people stay admitted longer than they medically need to, just waiting on test results or a specialist to be free, not because they're actually still sick. Fixing those internal delays alone would probably free up a lot of space.”
Gabriel Souza
Brazil
“Since we moved to SHA from NHIF, things have been a bit shaky, some facilities don't even recognise it properly yet because of payment issues, so you're never fully sure your cover will work when you actually need it. It would help a lot if the system was more stable and clinics could trust it enough to just treat people without all the back and forth.”
Wanjiru Kamau
Kenya
“There aren't enough clinics near where I stay, so people travel far just for basic treatment, and the queues are still massive once you get there. What's strange is I read there are actually thousands of qualified young doctors sitting unemployed while public hospitals are desperately understaffed, it's like the system can't connect the two. Fixing that alone would help so much.”
Thandeka Nkosi
South Africa
“I really hope hospital bills can come down a bit, because so many families still struggle when someone gets sick. The hospitals are always so full too, I read that some big government hospitals are running at way more than their actual capacity, which explains why you wait for hours even for something urgent. More doctors, more beds, that's what would really help.”
Maria Santos
Philippines
“ER wait times are honestly out of hand, I sat for almost five hours once for something that wasn't life threatening but still needed sorting. A lot of it comes down to how many people don't have a family doctor anymore, something like 6 million Canadians apparently, so people end up in the ER for stuff a regular doctor should handle. We need way more investment in getting people actual family doctors.”
Émile Tremblay
Canada
“Bulk billing's actually gotten better this year from what I've read, more clinics are doing it now, but the appointments themselves feel really rushed, in and out in five minutes. I get why, the funding model basically rewards quick visits over longer ones. It'd help if consultations were built around actually having time with the doctor rather than just ticking the visit off.”
Sarah Kelly
Australia
“There just aren't enough doctors on ground, and it's not hard to see why when you hear how many are relocating abroad every year, this japa thing has really hit the health sector hard. You can wait for hours before anyone attends to you because whole departments are shrinking. If government could improve doctor welfare and pay properly, maybe fewer would keep leaving and things would improve for the people still here.”
Damilola Lawal
Nigeria
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